Understanding complaints

Understanding complaints

£30.00Price

This short course is aimed at care home staff. Everyone has a right to complain, it may sometimes feel unfair, but it’s important to put yourself in the shoes of the resident or relative who is unhappy. Even in the best care homes, things go wrong and people need to be able to complain about poor practice so improvements can be made. Learn about different types of complaints, why people complain, and the complaints process.

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