An introduction to customer service

An introduction to customer service

£30.00Price

This short course is perfect for staff in a customer facing role, or those preparing for a job in customer service. Understand customer needs, wants, and expectations, and the different types of customers you might encounter. Read about relevant policies, procedures, and legal and ethical requirements. Learn the essentials for delivering great customer service face-to-face, on the phone, over email, and through social media and live chat.

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